Returns & Exchanges

At THAMES MMXX., we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unworn, unwashed items within 14 days of delivery.

1

Initiate Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Package

Place the items in their original packaging with all THAMES MMXX. tags attached, ensuring the garment is in its original, saleable condition.

3

Ship Items

Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Quality Check & Refund

Once our warehouse receives and inspects your return, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing